TERMS & CONDITIONS
These Terms & Conditions apply to purchases made through chadkonik.com. By placing an order, you agree to the terms below.
ORDERS & PAYMENT
All prices are displayed in Australian dollars (AUD) unless otherwise stated.
Payment must be made in full at the time of purchase. Once your order has been confirmed, production may begin immediately, as each print is made to order.
We reserve the right to cancel or decline an order where there has been a pricing error, payment issue, suspected fraud, or where an artwork or edition is no longer available. If we cancel an order after payment has been received, the amount paid will be refunded.
LIMITED EDITIONS
Where an artwork is described as a limited edition, only the stated number of prints will be produced in that edition and size.
Limited-edition prints are individually hand-signed and numbered by the artist.
Once an edition has sold out, it will not be reproduced in that same edition.
MADE-TO-ORDER PRINTS
All prints are produced specifically for each order.
Please check the artwork, size and order details carefully before completing your purchase.
Because prints are made to order, we do not accept returns, exchanges or cancellations for change of mind, incorrect size selection or other customer selection errors.
Nothing in these Terms & Conditions excludes or limits any rights or remedies available under the Australian Consumer Law.
COLOUR & APPEARANCE
We make every effort to represent each artwork accurately online.
Colours, brightness and contrast may vary slightly depending on your screen, device and display settings. Minor variations between an on-screen image and the finished fine-art print are not considered faults.
PRODUCTION
Please allow up to 5–7 working days for production unless otherwise stated.
Custom and oversized works may require additional production time.
SHIPPING — AUSTRALIA & NEW ZEALAND
Shipping is free Australia and New Zealand-wide.
Orders are sent with tracking from Sydney, Australia. You will receive tracking information once your order has been dispatched.
Delivery times are estimates only and may vary depending on destination, carrier conditions, customs processing or other circumstances outside our reasonable control.
INTERNATIONAL SHIPPING
For destinations outside Australia and New Zealand, international shipping is charged at a flat rate of A$50 per order, unless otherwise stated or agreed for custom or oversized works.
International orders are sent with tracking from Sydney, Australia.
CUSTOMS, DUTIES & IMPORT TAXES
Customers outside Australia are responsible for any customs duties, import taxes, VAT/GST, brokerage fees, handling charges or other charges imposed by the destination country, customs authority or carrier, where applicable.
These charges are not included in the purchase price or shipping charges unless expressly stated otherwise.
By placing an international order, you acknowledge that additional charges may be payable when your order enters the destination country.
Customs requirements differ between countries, and we recommend checking your local requirements before purchasing.
CUSTOMS DELAYS
International orders may occasionally be delayed by customs or border authorities.
Customs clearance and processing times are outside our direct control.
If an order is returned to us because applicable customs duties, taxes or other charges were not paid by the recipient, additional shipping or return costs may apply before the order can be resent, to the extent permitted by law.
DAMAGED, DEFECTIVE OR INCORRECT ORDERS
Please inspect your order when it arrives.
If your print arrives damaged, defective or you receive the wrong artwork, please contact hello@chadkonik.com as soon as possible and include:
your order number
photographs of the artwork
photographs of the packaging
a brief description of the issue
We may ask you to provide reasonable information or evidence so we can assess the issue.
Where a product does not meet the consumer guarantees under Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances and the nature of the problem. ACCC
Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
RETURNS & CHANGE OF MIND
Because each print is made to order, we do not provide refunds or exchanges for change of mind, incorrect size selection or where the artwork is no longer suitable.
Australian Consumer Law does not generally require a business to provide a refund or replacement where a customer has simply changed their mind, although consumer-guarantee rights continue to apply where there is a problem with the product. ACCC
RETURN SHIPPING FOR FAULTY PRODUCTS
If a product is confirmed to have a problem covered by Australian Consumer Law, reasonable return costs may be reimbursed where required by law.
For large or difficult-to-return items, different return arrangements may apply. ACCC
Please contact hello@chadkonik.com before returning an item so we can provide appropriate instructions.
CUSTOM ORDERS
Custom sizes, commissions and other bespoke works may be subject to separate pricing, production times and shipping arrangements.
Once a custom order has entered production, it cannot normally be changed or cancelled for change of mind.
Any additional terms agreed in writing for a custom order will form part of these Terms & Conditions.
FRAMING
Unless specifically stated otherwise, prints are supplied unframed.
Images showing artwork framed or displayed within an interior may be used for visualisation purposes only.
Please refer to the individual product description for exact dimensions and border sizes.
COPYRIGHT
Purchasing an artwork does not transfer copyright or reproduction rights.
All copyright and intellectual property rights in the photographs and artworks remain with Chad Konik, unless otherwise stated.
Artwork may not be reproduced, copied, scanned, commercially exploited, distributed or used to create derivative products without prior written permission.
WEBSITE CONTENT
Images, photographs, artwork, text, branding and other content appearing on this website remain the property of Chad Konik or their respective rights holders and may not be reproduced or commercially used without permission.
DELIVERY DELAYS
We will take reasonable steps to produce and dispatch orders within the stated timeframe.
Delivery estimates are not guaranteed, and delays may occur because of postal services, couriers, customs, weather, peak periods or other circumstances outside our reasonable control.
Nothing in this section limits any rights available under applicable consumer law.
PRIVACY
Personal information provided when ordering is used to process your purchase, communicate with you and provide the services requested.
Please refer to our Privacy Policy for further information about how personal information is handled.
GOVERNING LAW
These Terms & Conditions are governed by the laws of New South Wales, Australia.
Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.
CONTACT
For questions regarding an order or these Terms & Conditions: